FAQs
Where does Deals HQ deliver?
We deliver orders across Australia. Available shipping options and any applicable delivery charges will be displayed during checkout.
How long will my order take to arrive?
Orders generally take 1–3 business days to process. Standard delivery normally takes approximately 7–16 business days after processing. Delays may occasionally occur due to carriers, public holidays or circumstances outside our control.
Why is the delivery timeframe longer than some local retailers?
We source products from trusted international suppliers to bring our customers the latest trending products at affordable prices. This means some orders may take a little longer to arrive than products dispatched by local retailers.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available. Please allow some time for the tracking status to update after receiving the email.
Will all my products arrive together?
Products may occasionally be dispatched separately depending on their supplier or warehouse location. If this happens, your items may arrive in different parcels and at different times.
Can I change my delivery address after ordering?
Please check your delivery information carefully before completing your order. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed once an order has started processing or has been dispatched.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and other secure payment options displayed during checkout.
Is shopping with Deals HQ secure?
Yes. Our store uses secure checkout technology and trusted payment providers to help protect your personal and payment information.
What is your returns policy?
You may request a return within 30 days of receiving your order. Items must be unused, unworn and returned in their original condition and packaging, with proof of purchase. Returns must be approved before being sent back.
Please read our full Returns Policy for eligibility, exclusions and instructions.
Who pays for return shipping?
Unless an item is faulty, damaged or incorrect, return shipping costs are the customer’s responsibility. Contact us before returning anything, as unauthorised returns will not be accepted.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible and provide your order number, a description of the issue and clear photographs of the product and packaging. Our team will review the matter and help arrange an appropriate solution.
When will I receive my refund?
Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days, although your financial institution may take additional time to process the payment.
Can I return sale items or gift cards?
No. Sale items and gift cards are not eligible for return. Certain personal care, customised, perishable or hazardous products may also be excluded.
How can I contact Deals HQ?
You can contact us through our online Contact Form. Please include your order number when contacting us about an existing order so we can assist you more quickly.