Shipping policy

At Deals HQ, we source products from trusted suppliers, including international suppliers, to offer a wide range of products at competitive prices. As some products are shipped from overseas, delivery times may be longer than those of local retailers.

We aim to process and dispatch orders as quickly as possible and provide tracking information where available.

Processing Times

Orders are generally processed within 1–3 business days before shipment.

Processing times are separate from the estimated delivery timeframe below.

Shipping Costs

We offer FREE Standard Shipping Australia-Wide on all orders. No minimum spend is required.

Delivery Times

Standard Shipping: estimated delivery within 7–16 business days after processing.

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, peak periods, weather events and other circumstances outside our reasonable control.

If an order experiences a significant delay, please contact us at hello@dealshq.com.au so we can investigate.

Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after shipment.

International Suppliers, Taxes & Duties

Some products may be shipped directly from international suppliers.

Where applicable, customs duties, import taxes or other charges imposed by authorities may be payable by the customer. Any such charges are outside the control of Deals HQ.

Delivery Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your delivery address before completing your purchase. If you notice an error after placing your order, contact us as soon as possible.

We will try to assist with address changes before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

Safe Place & Delivery

Depending on the carrier and delivery service, parcels may be left in a safe location where permitted.

Customers should monitor their tracking information and make appropriate arrangements for delivery where possible.

If your tracking shows that an order has been delivered but you cannot locate it, please check around the delivery location and with other members of your household before contacting us. If the parcel still cannot be located, contact us and we will assist with investigating the delivery.

Unexpected Delays

Occasionally, orders may be delayed due to customs processing, carrier delays, severe weather, peak shopping periods or other circumstances outside our reasonable control.

We will make reasonable efforts to assist with delayed orders and resolve delivery issues.

Nothing in this Shipping Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Contact Us

For questions regarding shipping or delivery, please contact:

Deals HQ
hello@dealshq.com.au