Terms of service
OVERVIEW
This website is operated by Deals HQ. Throughout the site, the terms “we”, “us” and “our” refer to Deals HQ.
Deals HQ provides this website, including all information, tools, products and services available through the site, subject to your acceptance of these Terms of Service and any other policies referenced on our website.
By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
Our store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and services to you.
1. ONLINE STORE TERMS
By using this website, you confirm that you are legally capable of entering into a binding agreement or are using the website with the permission of a parent or legal guardian where required.
You must not use our website or products for any unlawful or unauthorised purpose or violate any applicable laws when using our services.
You must not transmit viruses, malicious code or other material intended to interfere with the operation or security of the website.
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure product descriptions, images, specifications, prices and other information displayed on our website are accurate.
Product colours and appearance may vary slightly depending on your device, screen settings, lighting and other factors.
Product availability is subject to change. We may modify or discontinue products where reasonably necessary.
Nothing in this section limits any rights you may have under the Australian Consumer Law where a product does not match its description, is faulty, unsafe or otherwise fails to meet an applicable consumer guarantee.
3. PRICES AND PAYMENTS
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
Prices, promotions and availability may change from time to time. Any changes will not affect orders that have already been accepted, except where required or permitted by law.
You agree to provide current, complete and accurate billing, payment and contact information when placing an order.
Payment must be successfully authorised before an order can be processed.
4. ORDERS
Submitting an order does not necessarily mean that we have accepted it. We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there is an obvious pricing or product information error;
- payment cannot be authorised;
- we reasonably suspect fraud or unauthorised activity; or
- we are unable to fulfil the order.
If we cancel an order after payment has been received, we will provide an appropriate refund.
We may also reasonably limit quantities purchased where necessary, including where an order appears to be for commercial resale rather than personal use.
5. SHIPPING AND DELIVERY
Shipping and delivery are governed by our Shipping Policy.
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.
We will comply with our obligations under Australian Consumer Law where goods are not supplied within an agreed or reasonable timeframe. Australian Consumer Law applies to Australian businesses using dropshipping models even where products are sourced internationally.
Customers are responsible for providing complete and accurate delivery information when placing an order.
6. RETURNS, REFUNDS AND CONSUMER GUARANTEES
Returns and refunds are governed by our Return & Refund Policy.
Our change-of-mind return policy is provided in addition to your statutory rights.
Nothing in these Terms of Service or any Deals HQ policy excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Products sold to consumers in Australia are subject to automatic consumer guarantees, including requirements relating to acceptable quality, fitness for purpose and matching their description.
Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and the requirements of Australian Consumer Law.
7. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or provide access to services operated by third parties.
We are not responsible for the content, accuracy, availability or practices of third-party websites that we do not control.
Your use of third-party websites or services may be subject to their own terms and privacy policies. We recommend reviewing those terms before using the relevant third-party service.
Nothing in this section excludes any liability that cannot lawfully be excluded.
8. INTELLECTUAL PROPERTY
Unless otherwise stated, the content on this website, including text, graphics, logos, website design and other material owned by Deals HQ, is protected by applicable intellectual property laws.
You may use the website for your personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, sell or commercially exploit our proprietary website content without our prior written permission, except where permitted by law.
9. USER CONTENT AND FEEDBACK
If you submit reviews, comments, feedback or other content to us, you confirm that you have the right to provide that content and that it does not infringe the rights of another person or breach any applicable law.
We may moderate or remove content that is unlawful, misleading, offensive, abusive, infringes intellectual property rights or otherwise breaches these Terms.
10. PERSONAL INFORMATION
Your submission and use of personal information through our website is governed by our Privacy Policy.
Please refer to the Privacy Policy available on the Deals HQ website for information about how we collect, use, disclose and protect personal information.
11. ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or availability.
Where permitted by law, we may correct genuine errors or inaccuracies and update information.
Nothing in this section permits Deals HQ to avoid an order or obligation where doing so would breach Australian Consumer Law or another applicable law.
12. PROHIBITED USES
You must not use our website:
- for any unlawful purpose;
- to infringe intellectual property or other legal rights;
- to submit false, fraudulent or misleading information;
- to transmit viruses, malware or malicious code;
- to collect or track another person's personal information unlawfully;
- to spam, phish, scrape or otherwise misuse the website;
- to interfere with the security or proper operation of the website; or
- in any way that breaches applicable law.
We may restrict access to the website where we reasonably believe these Terms have been breached.
13. DISCLAIMER AND LIMITATION OF LIABILITY
We do not guarantee that access to our website will always be uninterrupted, secure or error-free.
To the maximum extent permitted by law, Deals HQ will not be liable for losses arising solely from circumstances outside our reasonable control or from misuse of the website.
However, nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable Australian law.
Where our liability can lawfully be limited, it will be limited only to the extent permitted by law.
14. SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be severed or limited to the minimum extent necessary.
The remaining provisions will continue to apply.
15. TERMINATION
You may stop using our website at any time.
We may suspend or terminate access to the website where we reasonably believe these Terms have been materially breached, subject to applicable law.
Any rights or obligations that arose before termination will continue where appropriate.
16. ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy and other policies published on our website, form the terms governing your use of the Deals HQ website and purchases from us.
Nothing in these Terms limits rights or obligations imposed by applicable law.
17. GOVERNING LAW
These Terms of Service are governed by the laws of New South Wales, Australia, and applicable laws of the Commonwealth of Australia.
Nothing in this section restricts any rights you may have under applicable Australian consumer protection laws.
18. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.
The current version will be published on this page.
Changes will apply from the date they are published unless otherwise stated and will not retrospectively remove rights that have already accrued.
19. CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
Deals HQ
Email: hello@dealshq.com.au