Return Policy
We want you to shop with confidence at Deals HQ. If you need to return an item, please review our policy below.
30-Day Returns
We offer a 30-day return period, which means you have 30 days from receiving your item to request an eligible return.
For change-of-mind returns, the item must be in the same condition in which you received it, unused or unworn, with tags where applicable, and in its original packaging. You will also need to provide proof of purchase.
To request a return, please contact us at:
If your return is approved, we will provide instructions on how and where to send your item. Please do not return products without first contacting us, as unauthorised returns may not be able to be processed.
Change-of-Mind Returns
For approved change-of-mind returns, customers are responsible for the cost of returning the item to us.
Original shipping charges, where applicable, are not refundable for change-of-mind returns.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty, defective or you have received the wrong item.
Email hello@dealshq.com.au with your order details and information about the issue, including photographs where appropriate, so we can assess the matter and assist you.
Where a product does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
Where a product is confirmed to have a fault covered by Australian Consumer Law, reasonable return costs will be handled in accordance with your rights under Australian Consumer Law.
Exceptions & Non-Returnable Items
Certain products may not be eligible for a change-of-mind return, including:
- Perishable goods
- Personalised or custom-made products
- Personal care or hygiene products where appropriate
- Gift cards
- Products that cannot be returned for health, hygiene or safety reasons once opened or used
Please contact us at hello@dealshq.com.au if you're unsure whether your item is eligible for a return.
These exclusions do not limit any rights you may have under Australian Consumer Law in relation to faulty, damaged, unsafe or incorrectly described products.
Sale Items
Sale or discounted items are generally not eligible for change-of-mind returns, unless otherwise stated.
This does not affect your rights under Australian Consumer Law if an item is faulty, damaged, unsafe or does not meet applicable consumer guarantees.
Exchanges
If you would like a different product, please contact us to arrange the return of your eligible item. Once the return has been accepted, you can place a separate order for the replacement product.
Refunds
Once your return has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Your bank or payment provider may require additional time to process the refund after it has been issued.
If more than 15 business days have passed since we approved your refund, please contact us at hello@dealshq.com.au.
Australian Consumer Law
Nothing in this Returns & Refund Policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Contact Us
If you have any questions about a return, refund or product issue, please contact:
Deals HQ
Email: hello@dealshq.com.au